- Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
- Hosiery, lingerie and swimwear items will not be accepted for return.
Jeweler must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
- All returned item will be reviewed by MIA MAIA. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
- Customer will be liable for payment of any shipping charges and any duties & taxes (for orders delivering to China and Australia) with exceptions to return of defective items; This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable on our site.
Returns & refund must be requested to our Customer Service within 14 days after invoice date or upon receipt of products. Customers need to bear return shipping cost or bring the items to our office. Free returns only applicable for damage caused during transportation.
Please follow the below process:
- Fill in the return form. Next to the products listed above, select one of the reason codes against your return
- Apply your return request through email to us (firstname.lastname@example.org)
- Wait until our confirmation before you return the items.
- Enclose this form with your items in your parcel to enable us to process your return within 48 hours of receipt, to avoid any refund delays.
- You will receive email notifications to inform you at these stages:
- We have received your request,
- We have received your item(s) at our facility and are processing your request; and
- Your refund has been successfully credited to your account.
Once your return has been received and accepted by us, your refund will be completed via the original payment method within 3 working days.
FEES INCURRED WHEN RETURNING AN ITEM
For all items eligible for returns, you will be liable for payment of any shipping charges. Please kindly pay for the shipping fees when returning via couriers. For orders delivered to China, refund will be excluding the original delivery costs if your order amount turns out to be below HKD2,000 after return.