Please read the following Terms and Conditions carefully and make sure that you understand them before using the website. Please note that by using this website, you agree to be bound by these Terms and Conditions. If you do not agree to be bound by this Terms of Conditions, you will not be able to access or use the website and you should leave the website immediately. If you continue to use the Website, we will take this as your acceptance of these Terms and Conditions. MIA MAIA reserves the rights to update and change the Terms of Service from time to time. Please check the latest information posted herein to inform yourself of any changes.

1.User account
Users need to register for an account to use certain of services or features on this Site. By clicking sign up, you agree to the terms of use and privacy policy. To be a registered user of the site, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Users are responsible for maintaining the confidentiality of your account, password and restricting third-parties to use or access your account. Moreover, you agree to be responsible for all activities that occur under your account and password. Please noted that MIA MAIA reserve the right to refuse service to anyone for any reason at any time.

2. Products
MIA MAIA commit to be as accurate as possible in the description of the goods displayed on the Website. All the information provided are accurate, complete and reliable. You can contact our Customer Service team if you would like more information about a product. Please note that the product images on the website are for illustrative purposes only. Although we try to display colors accurately, there is no guarantee that the color displayed on your computer accurately reflect the actual color of the products.

If an item you ordered is not as described, or is defected, you can return it to us. Consumers have the right to return items that are faulty or not as described. These Terms and Conditions will not interfere with your rights.

3. Orders
MIA MAIA reserves the rights to refuse orders, when (1) your order is out of stock; (2) your card issuer reject an authorization request or (3) there are error in product or pricing information. If we are unable to fulfill your order, we will contact you as soon as possible.

Once you place an order, we will send you an email confirming receipt of your order and specifying the details such as product, color and quantity. This email is only an acknowledgement for information purposes, which is not concludes the contract between you and MIA MAIA.

The contract become effective, only after those products listed in the dispatch confirmation email.

4. Pricing
Prices shown on the site are in HKD Dollars. To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that visitors can first select your country from the list of countries or languages. All prices and offers remain valid as advertised from time to time. The HKD price of a product displayed on site at the time the order is accepted will be honored, except in the case of patent error.

If you are a customer whose credit card is denominated in any other currency than HKD, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

We are unable to offer price adjustments on items. Once an item has been purchased whether online or in-store, no price adjustment will be offered. Prices between stores and online may vary. We do not offer price adjustments on this variance.

Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for delivery email to ensure timely dispatch of your order.

5. Payment
Payment can be made through Alipay, Credit Cards (Visa, Mastercard, American Express) and PayPal. MIA MAIA will take payment at the point your order is placed on our site. Users must confirm that they are the owner of Alipay/ Paypal account or credit/debit card, or you have been specifically authorized by the owner of Alipay/ Paypal account or credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If card issuer refuses to authorize payment to MIA MAIA, we will not be responsible for any delay or non-deliver.

To ensure the safety of your data and securing your payment information is key importance when shopping online so we use Secure Socket Layer (SSL) technology to protect your details. If you are a registered MIA MAIA user, we will keep your credit/debit card details in our system. This information is encrypted in a secure host environment.

6. E-vouchers
E-vouchers are not transferable, non-refundable and have no cash value. It must be redeemed within a specified date. In addition, it cannot combine with other promotional code.

7. Delivery
The estimated delivery date of the products will be stated in your order confirmation email. Delivery time may vary depending on your delivery address. We will try to ensure that your order is delivered by the estimated delivery date if given, but there may be circumstances where delivery is delayed due to events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible. However, we will not be liable to you for any losses caused because of such delay.

If no one is available at your address to sign for your order, our delivery partner will leave you message and you will need to contact them to rearrange delivery. Please also read the information on our Orders & Shipping page as this contains important information about your order and its delivery.

8. Intellectual property
You acknowledge and agree that the website and its content (such as text, trademarks, images, software, all HTML and code contained) are owned by MIA MAIA and the licensee of all intellectual property rights in the Website.

The website and the content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved. Unless MIA MAIA expressly stated to the contrary, you must not systematically extract or re-utilise parts of the website or the content.


9. Inquiries or complaints

For any inquiries about your order or complaints, please contact our Customer Care Team: